Informativa sulla Privacy

1. Introduction & Overview

At iClima Limited ("iClimaAir", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal and commercial data you share with us. This Privacy Policy explains how we collect, store, use, and disclose information when you visit our website (www.iclimaair.com), communicate with our sales team, or request product quotations, technical documentation, or custom OEM/ODM manufacturing services.

2. Information We Collect

We collect information to provide efficient HVAC solutions, process commercial requests, and optimize your user experience on our platform:

• Contact & Commercial Information: Name, professional email address, phone number, company name, country, and inquiry details submitted through our contact forms or direct communications.
• Technical & Inquiry Data: Project specifications, required AC capacities, destination port details, and custom branding requirements provided for RFQ (Request for Quotation) processing.
• Automated Device & Usage Data: IP address, browser type, operating system, referring URLs, and website interactions collected via analytics tools to optimize page performance.

3. How We Use Your Information

Information collected by iClimaAir is processed strictly for legitimate commercial and business purposes, including:

• Responding to product inquiries, quotation requests, and technical spec consultations.
• Processing OEM/ODM manufacturing agreements, export documentation, and container shipments.
• Providing after-sales support, warranty claims, and spare parts distribution assistance.
• Improving website performance, navigation structure, and localized content delivery across trade regions.
• Complying with international trade regulations, certification record-keeping, and legal requirements.

4. Data Sharing & Third Parties

iClimaAir does not sell, rent, or trade your personal data to third parties. We may share information only with authorized entities required to fulfill your order or maintain services:

• Logistics & Customs Partners: Freight forwarders, shipping lines, and customs brokers necessary to process container deliveries to your destination port.
• Technical Service Providers: Verified cloud hosting, web infrastructure, and communication partners bound by strict confidentiality agreements.
• Legal Compliance: Government authorities or regulatory bodies when required by applicable international law or customs audits.

5. Data Retention & Security

We implement industry-standard administrative, technical, and physical security measures to safeguard data against unauthorized access, loss, alteration, or disclosure. Commercial inquiry and order records are retained only as long as necessary to fulfill contractual obligations, comply with warranty periods, or satisfy statutory record-keeping obligations.

6. International Transfers & Your Rights

As a global HVAC manufacturer operating from Shunde, China, serving clients across Europe, Latin America, Africa, North America, and the Middle East, your information may be processed internationally. Depending on your jurisdiction (such as GDPR in the EU), you hold rights to access, correct, update, or request deletion of your personal data held by us.

7. Contact Information

If you have questions, concerns, or data requests regarding this Privacy Policy, please contact our privacy team: